Our FAQs help us find solutions to common queries about product features, delivery, returns, and more.
We are committed to providing up-to-date and relevant information to help you make informed decisions and maximize the value of our machine equipment and services.
Q:Can I install cashless card reader ,like Nayax?
A:Yes ,no problem.
Q:What is the token capacity of the hoppers?
A:Depends on the hopper brand. For example, our Max brand hopper, the capacity is around 2000pcs.
Q:Can we install membership card reader for the machine? Which brand can we connect it?
A:Yes, our mainboard has the port for wiring it. Card reader like Intercard, Embed, Cointech, Sacoa, Semnox or other brands can be connected.
Q:Can I check account datas by Mobile?
A:Yes, no problem.
Q:Can you change the pattern design as my request?
A:Yes, MOQ. 10pcs of the machine.
Q:How long is the machine warranty?
A:1 year for the whole machine.
Q: Can we install membership card reader for the machine? Which brand can we connect it?
A: Yes, our mainboard has the port for wiring it. Card reader like Intercard, Embed, Cointech, Sacoa, Semnox or other brands can be connected.
Q: How many working sides is it available?
A: 1-2-3-4 working sites is optional
Q: Does the machine can prevent fake tickets ?
A: With barcode reader, the machine will recognize the fake tickets with barcode.
Q: How many tickets will be cutted by a minute?
A: 730-750pcs / min for long tickets.
Q: How long the blade can be used?
A: Depends on the usage of the tickets. Usually can use 2-5 years ,The current longest record is 8 years.
Q: How long is the machine warranty?
A: 1 year for the whole machine.
Q: What is free combination?
A: The prize store including Main store, Spindle cabinet A, Locker cabinet B, Locker cabinet C, Capsule cabinet D
You can choose the combination as below.
1.Main store + A
2.Main store + B or C
3.Main store + D
4.Main store + A + B + C
5.Main store + B +C
6.Main store + A + D
7.Main store + A +B + D
8.Main store + A + B + C + D
Q: Is there a vending function for the machine?
A: Prize redeem function only, we can develop vending function if customer needs.
Q: Can it connect with our management system?
A: We have integrated with Amusement, Intercard, Embed, Sacoa, Semnox, Tigapo Etc.
Q: What is the operation language of the machine?
A: There are Chinese, English, Spanish and Hebrew now.
Q: How do I know the prize is empty If I am not in the location?
A: We have a online management, you can check the prize status remotely .And also the machine will send you email when the prize is running out.
Q: How long is the machine warranty?
A: 1 year for the whole machine.
Coin Changer
Ticket Eater
Prize Store
Factory Address: Building 2, Qunxing Industrial Park, No. 55, Xinshuikeng Village section, Dalong Street, Panyu District, Guangzhou, China